Email [email protected] and a person will read it. Include your device and, if something went wrong, roughly what you did just before. That is usually enough to find it.
How looking up a word works
Type a word in Arabic, in English, or spelled out the way it sounds. Fusha checks whether it already knows the word. If it does, you get the card straight away and it costs you nothing from your monthly allowance. If it does not, a new card is generated and saved, for you and for everyone after you.
Diacritics are optional. So is exact spelling of hamza and alif; Fusha treats the variants as the same word.
The free allowance
Free accounts can look up a set number of new words each month. Words already in Fusha never count. The counter resets on the first of the month, and the app tells you where you stand once you get close.
Fusha Plus raises that allowance, for lookups and for photo imports both. It is a monthly or yearly subscription, and the first week is free. The app shows the exact allowance and price before you buy. Everything else in the app works the same on either plan.
Managing your subscription
You subscribe from within the app, under Settings, Account, Subscription. Subscriptions are billed by Apple or Google, so that is also where you change or cancel them:
- iPhone or iPad: Settings, tap your name, then Subscriptions.
- Android: Play Store, tap your profile picture, then Payments and subscriptions.
Cancelling stops the next renewal. You keep Plus until the period you have already paid for ends. Bought Plus and it is not showing up? Sign in with the same account and tap Restore purchases on the subscription screen; if that does not bring it back, mail us.
A card is wrong
It happens. Cards are generated by AI, and AI is confidently wrong sometimes. Report it from the card itself using the report option. That tells us exactly which card and which language, which is far quicker than describing it in an email.
Deleting your account
You can delete your account from inside the app. Go to the Insights tab, tap your profile picture in the top right corner, then Account. That removes your words, decks and progress, and it is not reversible. Step by step, and what stays, including what to do if you can no longer get into the app.
Nothing here answers it
Then write to [email protected]. Feature requests are welcome too. A fair amount of Fusha exists because someone asked.