Support

Questions, problems, or a card that is plainly wrong

Email [email protected] and a person will read it. Include your device and, if something went wrong, roughly what you did just before. That is usually enough to find it.

How looking up a word works

Type a word in Arabic, in English, or spelled out the way it sounds. Fusha checks whether it already knows the word. If it does, you get the card straight away and it costs you nothing from your monthly allowance. If it does not, a new card is generated and saved, for you and for everyone after you.

Diacritics are optional. So is exact spelling of hamza and alif; Fusha treats the variants as the same word.

The free allowance

Free accounts can look up a set number of new words each month. Words already in Fusha never count. The counter resets on the first of the month, and the app tells you where you stand once you get close.

Fusha Plus will raise that allowance, for lookups and for photo imports both. Everything else in the app works the same on either plan.

Plus is not available yet. Every account is a free account, and there is nothing to buy in the app. When Plus does launch, you will subscribe from within the app, through the App Store or the Play Store.

Managing your subscription

There is nothing to manage yet, because Plus is not on sale. This is how it will work once it is. Subscriptions are billed by Apple or Google, so that is also where you change or cancel them:

iPhone or iPad: Settings, tap your name, then Subscriptions.
Android: Play Store, tap your profile picture, then Payments and subscriptions.

Cancelling stops the next renewal. You keep Plus until the period you have already paid for ends. Bought Plus and it is not showing up? Reinstalling and signing in with the same account usually restores it; if not, mail us.

A card is wrong

It happens. Cards are generated by AI, and AI is confidently wrong sometimes. Report it from the card itself using the report option. That tells us exactly which card and which language, which is far quicker than describing it in an email.

Deleting your account

You can delete your account from inside the app. Go to the Insights tab, tap your profile picture in the top right corner, then Account. That removes your words, decks and progress, and it is not reversible. Step by step, and what stays, including what to do if you can no longer get into the app.

Nothing here answers it

Then write to [email protected]. Feature requests are welcome too. A fair amount of Fusha exists because someone asked.